Your terminal has been damaged and needs to be replaced. Credit transactions can be processed, but debit transactions CANNOT. Call 1-877-740-3188 with the terminal ID.
All our AVIDA™ Payments terminals are injected with keys in order for the terminal to do debit transactions. They are very sensitive, the smallest drop on the floor can make the terminal lose its key, therefore, needing to swap the terminal for a new one.
When the terminal says no keys loaded the terminal will not do debit transactions, but they are still able to do credit transactions. In this case, if the merchant wants the debit function they need to call the 1-877-740-3188 number, and someone will be able to assist them and provide a new terminal with keys in a few days.
Posted in: FAQ: Terminals