First thing to be aware of is that Sale Voids can ONLY be done if you have NOT closed the batch. If you have closed the batch your only option is to refund the customer (located below on how do I refund a sale?)
Secondly, you must have the printed receipt on hand to do this, or call 1-877-740-3188 for assistance.
On the main page of your terminal (with Sale, Pre-auth, Pre-auth Comp, etc.) there is an option that says SALE VOID. To get to this, press F1 to scroll UP and F3 to scroll DOWN. Once highlighted SALE VOID, press the greeb OK button. Your terminal will then ask you to enter your manager password. You must review the receipt that you have for the transaction you are wishing to Void.
1. First must clarify if it is a DEBIT (F1) or CREDIT (F3) Sale.
2. After choosing the type of purchase, the terminal will ask for the Original Trans # – located on the receipt above the card number, below the Auth #.
3. Once you enter the Trans # the terminal will verify the void confirming that it is the correct amount and card number. Press the green OK to confirm, press the red button to cancel.
4. A receipt will print from the terminal showing that the proof of payment has been voided. The terminal will print one receipt for the customer and another for the merchant.
NOTE: This process goes for REFUND VOID as well
Posted in: FAQ: Terminals